FAQ | Inbebo Skip to main content


You will receive an order confirmation email with the order number in the upper right-hand corner. If you are having trouble finding the email, search for cs@inbebo.com in your inbox. Check your spam folder, too! If you are still experiencing trouble, let us know and we will be glad to help.

To get your orders to you as quickly as possible, we have a limited window to change or cancel your order. The following information can be changed from your order: 

- Shipping information such as name, address, or phone number 

- Item color or size 

- Adding or removing items 

The following information cannot be changed once an order has been placed:

- Payment method

- Billing information such as name, address, or phone number 

To request changes or cancellation of your order, please contact our customer service at +1(888)492-3457 or by email at cs@inbebo.com and our agents will respond to your issues as soon as possible within our business hours (9am – 5:30pm EST). Your method of payment may need to be re-authorized if changes are made to your order, so please have it available. 

We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. 

Please contact our customer service at +1(888)492-3457 or by email at cs@inbebo.com and our agents will respond to your request as soon as possible within our business hours (9am – 5:30pm EST). The following information will be needed to manage any of your damaged delivery requests: 

- Email address 

- First and Last Name

- Phone Number 

Detailed explanation of the issue or concern with your order and desired resolution (i.e., return, exchange, etc.) 

- Order Number 

Damaged products will need to be returned, and you will either be shipped a replacement, store credit, or full refund on your original payment method. 

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit. 

Note: It may take 24-48 hours for your tracking information to reflect details on carrier sites such as UPS, FedEx, or USPS. 

Due to global logistical challenges, it can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high-volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured that your package will be on its way to you soon. If you don’t see any movement after 6 business days, please contact our customer service at+1(888)492-3457 or by email atcs@inbebo.comand we will look into the matter as soon as possible.


Shipping is free for orders over $99. Express shipping is also available with additional fee. We will occasionally have free promotions where all items ship for free.

Shipments will be delivered at our carrier driver's discretion.Packages are expected to be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area.

As much as we would love to guarantee your order to be delivered on a specific date, we are unable to schedule a specific date with our delivery partners.Weather or operational delays could also impact your delivery by a day or so. Increased package volumes during the holidays may impact shipment transit times and forecasted delivery dates as well.

Normally, you will receive your order in 2 –4days.All Inbebo orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Items that are currently in stock will be processed within the same business day. If the order is placed before 3 PM EST, orders placed after that time will process the next business day. Once your order is processed, you will receive a notification via email that your order has shipped.

USPS delivers on Saturdays and Sundays. UPS offers Saturday delivery to many places.

Please select the Express Shipping option when you check out for additional fee. We will prioritize your shipment in our fulfillment center. However, we are unable to guarantee a specific delivery date.

We ship to all 50 states (and the District of Columbia) in the United States, but we are still growing. We hope to be available in more countries, soon! Follow us at @shop_inbebo on Instagram and join our mailing below to hear what we are up to (and where we are going) next!

Please contact our customer service as soon as possible and we will update the information for you. Once our warehouse team has packaged your order, we are unable to change any shipping information. 

Our customer service is available through phone at +1(888)492-3457 or by email at cs@inbebo.com and our agents will respond to your issues as soon as possible within our business hours (9am – 5:30pm EST). 

Every shipment result in a certain amount of carbon being released into the atmosphere. The amount of carbon that each shipment releases is calculated by Shopify, and then carbon offsets are purchased from Grassroots to make the shipment carbon neutral. To learn more, please visit https://buildgrassroots.com/how-it-works/

In most cases, you will receive your physical package within 24 hours of receiving a notification that your package has been delivered. There can be a lag between the physical delivery date and tracking delivery date. If it is longer than 2 business days, please email us cs@inbebo.com and we will look into what is going on! 


We are happy that you decided to shop at Inbebo’s, and we want you to love your purchase. But if you are not satisfied, you will receive store credit for your purchase and you will not need to return the product. 

If you want a refund back to your original payment method, items must be returned in their original, sealed condition and mailed within 30 days of receiving your product. Shipping and delivery fees are nonrefundable. Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays. 

Once we receive your mailed return in store, we will process your credit immediately. If you have provided us with an email address, we will email you once your return has been received and your credit has been processed. 

Note: Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time. 


You will only need to pay taxes if your shipping address is in Virginia. This is because our fulfillment center is in Virginia.

Shop Pay offers the option to pay in full at checkout, or to split your purchase into four equal, interest-free installment payments for orders between 50 USD and 3,000 USD. There are no additional charges, interest rates, or late fees. To learn more, please visit: https://shoppay.affirm.com/help/s/article/about-sp 

We accept the following payment methods: Visa; Mastercard; American Express; Discover; JCB; Diners Club; elo; Shop Pay; Apple Pay; Google Pay; Facebook Pay; PayPal; Amazon PayPal Express Checkout; and Amazon Pay.

When placing an online order using your credit card, please ensure that you: 

- Enter the account number as it appears on your card, omitting any spaces or dashes 

- Select the correct card type

- Enter all required fields on the order form, including phone number and email address

For American Express credit cards, use the 4-digit code on the front of the card instead of the security code located on the back  

If the above information did not help, please contact customer service at +1(888)492-3457 during business hours (9am – 5:30pm Eastern) or by email at cs@inbebo.com. 


There are several reasons why you may not be receiving your newsletter: 

- The newsletter might be getting marked as spam. Check your Spam folder to see if this occurred. If so, unmark it, and you should start receiving the newsletter again

- Some email clients (e.g., Gmail, Outlook, etc.) may limit the volume of emails that you can receive, thus preventing the delivery of your newsletter. If your inbox is full, try deleting old emails to free up space 

If the above information did not help, please contact customer service at +1(888)492-3457 during business hours (9am – 5:30pm Eastern) or by email at cs@inbebo.com. 

We are sad to see you go! But you can click Unsubscribe in the email footer of the newsletter you wish to unsubscribe from. You can also unsubscribe from newsletters in your Inbebo Account. First, log in to your Account and scroll to the bottom and select unsubscribe in the Newsletters section. 


Select “Add a note” during the checkout process and we will include a customized gift note.We will add the note to one item in your order and do our best to include it with the item we expect to be delivered to your recipient first. We do not include pricing information with any of our products (gifts or otherwise!), and we do not currently offer gift wrapping but hope to in the future!

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